Q: Where is the batch number located?
A: On the bottom of the black electric controller guard.
Q: Does my Vitachef need to be registered?
A: Yes, at the Vitachef product registration page
Q: What temperature should I set my Vitachef on to cook vegetables?
A: Answers to all questions concerning temperatures and settings for the various foods you may want to cook can be found in the cookbook provided with your purchase, or on line.
Q: Can I submerge the unit and controller in water or wash it in the dishwasher?
A: Never submerge the controller and power cord in water for any reason. You may use a slightly dampened cloth to wipe off the surface of the controller. It is safe to submerge the unit itself in water for cleaning, but we do not recommend leaving it submerged in water for an extended period. Placing the unit in the dishwasher is not recommended.
Q: What type of utensils should I use when cooking in my Vitachef?
A: Wood, plastic or rubber.
Q: What type of detergent do I use to clean my Vitachef?
A: Use a mild dishwashing liquid.
Q: Can I use a metal scrubber or cleaning tool to remove burnt food or dried food particles?
A: No. You should never use metal scrubbers or abrasive materials, as they may damage the finish. The Vitachef is so easy to clean that you will rarely need to scrub it. Soaking the skillet to loosen food residue is not necessary; however, if soaking the skillet is desired, do not soak for more than two hours. You may use non-abrasive plastic brush or mesh scouring pad with a mild dishwashing liquid to remove burnt foods and dried particles from the cooking surface.
Q: Do I remove the legs before cleaning?
A: It is recommended that you do so, since removing the legs/base makes washing and cleaning the Vitachef easier.
Q: Can I put the unit in the oven?
A: No. The unit is not designed to be placed in an oven.
Q: A white ring appears in the bottom of the skillet. What is this?
A: After extended use, a white or discolored ring may appear in the bottom of the skillet. Such a ring is caused from mineral deposits left behind by water over time, and it can be removed with warm, soapy water and a Scotch-Brite pad.
Q: Should I be concerned about water dripping on the side of the unit while I am cooking?
A: When steaming food, it is normal for condensation to form around the unit, and it may drip onto the counter. You should place the skillet on a dry, level surface.